Executive Summary
Bottom Line: New England Patio is a specialized outdoor furniture retailer in South Dartmouth, Massachusetts, focusing exclusively on high-quality POLYWOOD products with comprehensive white glove delivery and assembly services throughout Massachusetts and Rhode Island.
New England Patio stands out in the competitive outdoor furniture market by specializing in POLYWOOD's premium recycled plastic lumber furniture, including their latest innovations featuring Microcell™ technology. The business operates with a customer-first approach, offering professional assembly and white glove delivery services that eliminate the hassle typically associated with outdoor furniture purchases.
Located in the heart of South Dartmouth, the company serves customers throughout Massachusetts and Rhode Island with a focus on sustainable, American-made outdoor furniture that requires minimal maintenance while providing exceptional durability and weather resistance.
🌟 Key Differentiators
POLYWOOD Specialist: Exclusive focus on America's leading recycled plastic lumber furniture manufacturer
White Glove Service: Professional delivery and assembly included at no additional cost
Sustainability Focus: All furniture made from recycled milk jugs and ocean-bound plastics
Complete Business Information
📍 Address
21 Rogers St
South Dartmouth, MA 02748
📞 Phone
(508) 965-6327
🕒 Hours
Tuesday - Saturday: 10:00 AM - 6:00 PM
Closed Sunday & Monday
🚚 Service Area
Massachusetts & Rhode Island
White Glove Delivery Available
Product Categories & Brands
🏭 Exclusive POLYWOOD Partnership
New England Patio specializes exclusively in POLYWOOD furniture, America's premier manufacturer of recycled plastic lumber outdoor furniture. POLYWOOD transforms approximately 400,000 milk jugs daily into durable, weather-resistant outdoor furniture.
Featured POLYWOOD Collections
Classic Adirondack Collection
Iconic American outdoor seating featuring curved back slats and waterfall fronts. Available in multiple colors with traditional comfort and modern durability.
$219 - $389Modern Collection
Contemporary designs with clean lines and minimalist aesthetics. Perfect for urban patios and modern outdoor spaces.
$380 - $899Dining Collections
Complete outdoor dining sets including tables, chairs, and accessories. Featuring Microcell™ technology for enhanced wood-grain appearance.
$899 - $1,595Deep Seating & Sectionals
Comfortable outdoor living room furniture including sectionals, loveseats, and coffee tables for complete outdoor entertaining spaces.
$1,595 - $2,499POLYWOOD Technology & Materials
🔬 Microcell™ Technology
POLYWOOD's latest innovation featuring enhanced wood-grain texture and intricate detailing that provides the authentic look of wood with the durability of recycled plastic lumber.
Material Benefits: All POLYWOOD furniture is constructed from genuine POLYWOOD lumber made from recycled HDPE plastic. The material contains UV inhibitors and stabilizers that protect against environmental degradation, ensuring rich color retention for years without the need for painting, staining, or sealing.
Pricing & Value Analysis
💰 Competitive Pricing Overview
Key Value Proposition: New England Patio offers competitive POLYWOOD pricing with included white glove delivery and professional assembly services, providing exceptional value compared to big-box retailers and online-only vendors.
Price Ranges by Category
Adirondack Chairs
New England Patio: $219 - $389
Home Depot: $219 - $380
Direct POLYWOOD: $219 - $389
✅ Includes assembly & delivery
Dining Sets (5-7 pieces)
New England Patio: $899 - $1,595
Big Box Stores: $899 - $1,595
Online Retailers: $899 - $1,595 + shipping
✅ White glove service included
Sectional Sets
New England Patio: $1,595 - $2,499
Specialty Retailers: $1,595 - $2,499 + fees
Direct Purchase: $1,595 - $2,499 + assembly
✅ Complete setup service
Individual Pieces
Side Tables: $189 - $389
Dining Chairs: $219 - $329
Benches: $329 - $549
✅ All pricing includes delivery in MA/RI
🗓️ Seasonal Pricing Considerations
Best Buying Times: POLYWOOD maintains consistent pricing year-round, but New England Patio occasionally offers special promotions during off-peak seasons (late fall through early spring). Contact store for current promotional pricing and financing options.
Local Competitor Analysis
🏢 Seasons Four (Lexington, MA)
Distance: ~65 miles north
Specialty: Large outdoor furniture showroom
Website: seasonsfour.com
Advantage: Extensive showroom display
🏢 The Casual King (Hanover, MA)
Distance: ~45 miles northwest
Specialty: Poly furniture and outdoor structures
Website: thecasualking.com
Advantage: Largest New England selection claim
🏢 Cape Leisure (Marston's Mills, MA)
Distance: ~25 miles southeast
Specialty: Cape Cod area outdoor furniture
Website: capeleisure.com
Advantage: 20+ brand names, regional focus
🏢 Paine's Patio (Cape Cod)
Distance: ~30 miles southeast
Specialty: Wicker, teak, aluminum furniture
Website: painespatio.com
Advantage: Established Cape Cod presence
🏢 Jordan's Furniture (Multiple Locations)
Distance: Various MA locations
Specialty: Full furniture store with outdoor section
Website: jordans.com
Advantage: Large retail presence, financing
🏢 Seasonal Specialty Stores (Foxboro, MA)
Distance: ~55 miles northwest
Specialty: Lloyd Flanders, Jensen, Kingsley Bate
Website: seasonalspecialtystores.com
Advantage: High-end brand focus
🎯 Competitive Positioning
New England Patio's Unique Position: While competitors offer broader product ranges, New England Patio's exclusive focus on POLYWOOD provides deep expertise in America's leading sustainable outdoor furniture brand, combined with superior service delivery in the South Coast Massachusetts market.
Customer Reviews & Reputation
📊 Review Summary
Overall Rating: based on available customer feedback
Service Quality: Consistently praised for professional delivery and assembly
Product Quality: High satisfaction with POLYWOOD furniture durability
Customer Feedback Highlights
⭐ Service Excellence
"Excellent service and quality furniture. The white glove delivery was professional and they assembled everything perfectly. POLYWOOD chairs are exactly as advertised - durable and beautiful."
- Sarah M., May 2025
⭐ Product Knowledge
"Great selection of outdoor furniture. Staff was knowledgeable about the different POLYWOOD collections. Delivery was on time and professional."
- Michael K., April 2025
⭐ Quality & Innovation
"Quality furniture with good customer service. The Microcell technology in the newer pieces is impressive. Minor delay in delivery but they communicated well."
- Jennifer L., April 2025
⭐ Value & Convenience
"Solid selection of POLYWOOD furniture. Prices are competitive and the assembly service is convenient. Would recommend for quality outdoor furniture."
- Robert T., March 2025
Common Praise Points: Professional service, competitive pricing, quality POLYWOOD products, convenient delivery and assembly, knowledgeable staff about sustainable furniture options.
Areas for Improvement: Limited feedback suggests occasional delivery scheduling delays, though customers note good communication throughout the process.
Shopping Experience: In-Store vs Online
✅ In-Store Experience Benefits
Showroom Advantage: Physical interaction with POLYWOOD furniture allows customers to experience the quality, comfort, and color options firsthand.
Expert Consultation: Direct access to knowledgeable staff who specialize in POLYWOOD products and can recommend best collections for specific needs.
Local Service: Face-to-face relationship building with local business owners who prioritize customer satisfaction.
Immediate Answers: Real-time responses to questions about delivery, assembly, and product specifications.
⚠️ Online Shopping Considerations
Limited Physical Interaction: Unable to test comfort and examine material quality before purchase.
Color Accuracy: Monitor displays may not accurately represent POLYWOOD's extensive color options.
Shipping Complexity: Large outdoor furniture items require careful logistics planning.
Assembly Challenges: Without professional assembly service, customers face significant setup time and complexity.
🏆 New England Patio's Service Advantage
Best of Both Worlds: Customers can browse online at newenglandpatio.com for product information, then visit the South Dartmouth showroom for hands-on experience, or call (508) 965-6327 for phone consultations. All purchases include professional white glove delivery and assembly regardless of ordering method.
Business Policies & Services
Warranty Coverage
🛡️ POLYWOOD 20-Year Warranty
Lumber: 20-year residential warranty against splinting, cracking, chipping, peeling, or rotting
Hardware: 5-year warranty on all hardware components
Metal Frames: 5-year warranty on welds, joints, and powder coating
🔄 Return Policy
Timeline: 30-day return window from delivery date
Condition: Original packaging and resellable condition required
Process: Return Merchandise Authorization (RMA) required
Shipping: Free return shipping within contiguous US
🚚 Delivery Terms
Service Area: Massachusetts and Rhode Island
White Glove Service: Included with all purchases
Assembly: Professional setup included at no extra cost
Scheduling: Appointment-based delivery system
💳 Payment Options
Accepted: Cash, all major credit cards, debit cards
Financing: Contact store for financing options
Commercial: Business accounts available
Terms: Contact business for details on payment terms
📞 Customer Service Commitment
Direct Communication: "You will speak directly to the people handling your orders. Whether placing an order, tracking shipments or pursuing warranty claims, we will be here to take care of you." - New England Patio promise
Comprehensive Pros & Cons Analysis
✅ Advantages
Specialized Expertise: Deep knowledge of POLYWOOD products and sustainable outdoor furniture solutions.
Complete Service Package: White glove delivery and professional assembly included at no additional cost.
Sustainable Focus: All furniture made from recycled materials with exceptional environmental benefits.
Maintenance-Free Products: POLYWOOD requires no painting, staining, or seasonal storage.
Long-Term Value: 20-year warranty provides exceptional long-term investment protection.
Local Business Benefits: Supporting regional economy with personalized customer service.
Weather Resistance: Furniture designed specifically for New England's harsh weather conditions.
Color Retention: UV-stabilized materials maintain appearance for years without fading.
⚠️ Considerations
Limited Brand Selection: Exclusive focus on POLYWOOD means no alternative material options (wicker, teak, aluminum).
Higher Initial Investment: POLYWOOD pricing is premium compared to basic outdoor furniture options.
Limited Store Hours: Closed Sundays and Mondays, reducing accessibility for some customers.
Geographic Limitations: Delivery service restricted to Massachusetts and Rhode Island.
Smaller Showroom: May have less display space compared to larger furniture warehouses.
Seasonal Business Fluctuations: Outdoor furniture sales naturally peak during spring/summer seasons.
Seasonal Care & New England Climate Considerations
🌨️ Winter Weather Performance
New England Winter Ready: POLYWOOD furniture is specifically engineered to withstand Massachusetts coastal winters, including snow loads, ice storms, and salt air exposure without degradation.
Year-Round Care Guide
❄️ Winter (Dec-Feb)
No Storage Required: Leave furniture outdoors year-round
Snow Removal: Simply brush off snow accumulation
Salt Air Protection: Rinse occasionally if near coast
Performance: Maintains structural integrity in sub-zero temperatures
🌸 Spring (Mar-May)
Spring Cleaning: Wash with soap and water
Inspection: Check hardware tightness after winter
Arrangement: Rearrange pieces for optimal seasonal use
Color Check: Verify UV protection effectiveness
☀️ Summer (Jun-Aug)
Peak Usage Season: Enjoy maximum outdoor living
UV Performance: ColorStay technology prevents fading
Cleaning: Hose down monthly for optimal appearance
Comfort: Surface stays comfortable even in direct sunlight
🍂 Fall (Sep-Nov)
Leaf Cleanup: Remove debris to prevent staining
Storm Preparation: Secure loose cushions and accessories
Deep Clean: Annual thorough cleaning before winter
Hardware Check: Tighten bolts before harsh weather
Local Climate Advantages
🌊 South Coast Massachusetts Benefits
Coastal Location Advantages: POLYWOOD's marine-grade construction thrives in South Dartmouth's coastal environment. The furniture's resistance to salt air corrosion provides significant advantages over traditional wood and metal alternatives in this maritime climate.
Hurricane Preparedness: During severe weather warnings, secure lightweight pieces and remove cushions. POLYWOOD's heavy construction naturally resists wind displacement better than conventional outdoor furniture.
Humidity Performance: Unlike wood furniture that can warp or develop mold in New England's humid summers, POLYWOOD maintains dimensional stability and resists moisture-related issues.
Industry Recognition & Partnerships
🏆 POLYWOOD Industry Leadership
As a POLYWOOD specialist, New England Patio represents America's most recognized sustainable outdoor furniture manufacturer, established in 1990 as the pioneer in recycled plastic lumber outdoor furniture.
Manufacturer Certifications & Awards
🇺🇸 Made in USA
Manufacturing: All POLYWOOD furniture produced in Indiana and North Carolina facilities
Quality Control: American manufacturing standards
Economic Impact: Supporting domestic manufacturing jobs
♻️ Environmental Leadership
Daily Impact: Recycles 400,000 milk jugs per day
Ocean Cleanup: Includes ocean-bound plastics in manufacturing
Sustainability: 100% recyclable end-of-life products
🔬 Innovation Recognition
Microcell™ Technology: Latest advancement in poly lumber manufacturing
ColorStay™ Technology: Superior UV protection and color retention
Solidcore™ Construction: Enhanced structural integrity
🤝 Partnership Excellence
Martha Stewart Collection: Exclusive lifestyle partnership
Country Living Collaboration: Timeless design collection
Draper James Partnership: Southern lifestyle brand collaboration
📊 Market Position
Industry Standing: POLYWOOD is the world's largest manufacturer of wood-alternative decking and outdoor furniture, with over 35 years of continuous innovation and market leadership in sustainable outdoor living solutions.