Review For...
Dartmouth Casual Furniture, Inc.

New England's Premier Outdoor Furniture Destination Since 1951

šŸ“ž (508) 999-6775 | šŸ“ 709 Dartmouth Street, South Dartmouth, MA 02748

Executive Summary

Bottom Line: Dartmouth Casual Furniture stands as New England's most established outdoor furniture dealer, offering unmatched expertise in premium brands like Lloyd Flanders, Gloster, and Tropitone. With over 70 years of family ownership and 5 expansive showrooms, they provide both exceptional selection and personalized service that big-box stores cannot match.

Dartmouth Casual Furniture, Inc. has been the Pimentel family's legacy business since the early 1950s, evolving from a small wicker importer to one of New England's largest outdoor furniture destinations. Under the leadership of Andre and Nancy Pimentel since 1995, the company has earned recognition as a Top 100 Patio Store in the country for the past 10 years.

The business specializes in high-end outdoor and indoor casual furniture, featuring premium brands including Lloyd Flanders wicker, Gloster and Kingsley-Bate teak, Telescope cast aluminum, and Tropitone collections. Their 5 large showrooms house an extensive inventory that enables immediate delivery for most purchases, setting them apart from competitors who typically require extended wait times.

Complete Contact & Location Information

Business Details

Business Name: Dartmouth Casual Furniture, Inc.

Address: 709 Dartmouth Street
South Dartmouth, MA 02748

Phone: (508) 999-6775

Fax: (508) 999-1168

Owners: Andre & Nancy Pimentel

Business Hours

Regular Season Hours: Contact business for current hours

Off Season Hours (Oct 15 - Mar 1):
Saturdays: 10:00 AM - 5:00 PM

Service Areas

Serving all of Southeastern Massachusetts, Rhode Island, and extending to customers from New Hampshire and other New England areas.

Premium Product Categories & Manufacturer Partners

Featured Premium Brands

Lloyd Flanders

Specialty: Premium wicker and Lloyd Loom furniture

Heritage: American-made since 1906, featuring patented weaving technology

Materials: Lloyd Loom, all-weather wicker, antiqued teak

Gloster

Specialty: Luxury teak outdoor furniture

Heritage: British luxury furniture manufacturer

Materials: Premium FSC-certified teak, aluminum frames

Tropitone

Specialty: Cast aluminum and sling furniture

Heritage: Commercial-grade outdoor furniture since 1954

Materials: Cast aluminum, extruded aluminum, sling fabrics

Telescope Casual

Specialty: Cast aluminum dining and seating

Heritage: American manufacturer since 1903

Materials: Cast aluminum, marine-grade fabrics

Kingsley-Bate

Specialty: Premium teak outdoor furniture

Heritage: Luxury outdoor furniture specialist

Materials: Grade-A teak, stainless steel hardware

Additional Brands

Classic Rattan: Indoor wicker collections

Berlin Gardens: Poly lumber furniture

Kettler: German-engineered outdoor furniture

SunbrellaĀ®: Premium outdoor fabrics and cushions

Material Categories

Outdoor Collections

  • Wicker & Rattan: All-weather synthetic and natural options
  • Teak Furniture: FSC-certified premium hardwood
  • Cast Aluminum: Powder-coated rust-resistant frames
  • Poly Lumber: Recycled plastic, maintenance-free
  • Sling Furniture: Quick-dry mesh fabrics

Indoor Casual Collections

  • Sunroom Furniture: Weather-resistant indoor pieces
  • Classic Rattan: Traditional woven furniture
  • Casual Dining Sets: Indoor/outdoor versatility
  • Accent Pieces: Tables, storage, accessories

Pricing Intelligence & Value Analysis

Pricing Overview

Price Range: Mid-range to luxury pricing reflecting premium brand partnerships

Lloyd Flanders: Dining sets typically $2,500-$8,000+ | Seating groups $3,000-$12,000+

Gloster Teak: Premium pricing $4,000-$15,000+ for complete sets

Tropitone & Telescope: Commercial-grade quality $2,000-$10,000+ per set

Value Propositions vs. Competitors

Dartmouth Casual Furniture Advantages

  • Immediate Delivery: Large inventory enables same-day/next-day delivery
  • Expert Consultation: 70+ years of family expertise
  • Premium Brand Access: Authorized dealer for luxury manufacturers
  • Customization Options: Fabric, finish, and configuration choices
  • Local Service: Setup, delivery, and ongoing support

Competitive Comparison

  • vs. Big Box Stores: Higher quality, better service, immediate availability
  • vs. Online Retailers: Touch/feel before buying, professional setup included
  • vs. Other Dealers: Larger selection, faster delivery, established relationships
  • Investment Value: Premium furniture maintains value, generational quality

Local & Regional Competitor Analysis

Ashley Furniture (N. Dartmouth)

Focus: General furniture, limited outdoor selection

Price Point: Budget to mid-range

Advantage: Dartmouth Casual offers specialized expertise and premium outdoor brands Ashley doesn't carry

Seasons Four (Lexington)

Focus: Outdoor furniture specialist

Distance: ~60 miles north

Advantage: Dartmouth Casual's South Shore location serves closer market with comparable selection

The Casual King (Hanover)

Focus: Poly furniture and outdoor structures

Distance: ~45 miles north

Advantage: Dartmouth Casual offers broader premium brand selection beyond poly

Paine's Patio (Cape Cod)

Focus: Cape Cod patio furniture

Distance: ~30 miles southeast

Advantage: Dartmouth Casual's 5 showrooms and luxury brand partnerships

Cape Leisure (Marston's Mills)

Focus: Commercial and residential outdoor furniture

Distance: ~35 miles southeast

Advantage: Dartmouth Casual's established reputation and immediate inventory

New England Patio

Focus: POLYWOOD and outdoor furniture

Market: Regional online presence

Advantage: Dartmouth Casual's showroom experience and premium brand expertise

Customer Reviews & Reputation Analysis

Overall Rating Summary

ā˜…ā˜…ā˜…ā˜…ā˜… Excellent Customer Satisfaction

Key Strengths: Family business integrity, high-quality furniture, excellent service, extensive selection, professional expertise

Customer Testimonial Highlights

Service Excellence

"I would give 10 stars if I could. Great family business, high quality furniture, excellent service, tons of integrity. Highest recommendation."

"Andre is a true gentleman who is awesome to deal with. He takes all of the time you need to work with you and is extremely thorough."

Product Quality & Selection

"They have an enormous selection, in spite of the times we are living in... We bought our new furniture from him and couldn't be happier."

"Purchased Fire pit table and chairs a lounger with ottoman in 2014." - Long-term customer satisfaction

Business Recognition

Shopping Experience: Showroom vs. Online Comparison

Dartmouth Casual Furniture Showroom Experience

Advantages

  • 5 Large Showrooms: Extensive displays in room-like settings
  • Touch & Feel: Test comfort, examine materials, see actual colors
  • Expert Consultation: Andre & Nancy's personal guidance on selections
  • Immediate Gratification: Large inventory enables same-day delivery
  • Customization Support: See fabric samples, finish options in person
  • Complete Service: Delivery, setup, and ongoing support included

Seasonal Considerations

  • Best Shopping Months: March-May for new collections
  • Sale Periods: End-of-season clearances (September-October)
  • Winter Planning: Off-season orders for spring delivery

Online & Big Box Alternatives

Limitations

  • Limited Brand Access: Most premium manufacturers restrict online sales
  • Quality Uncertainty: Cannot assess build quality before purchase
  • Assembly Requirements: DIY setup often required
  • Shipping Delays: Extended wait times, especially for premium brands
  • No Local Support: Limited warranty service and repair options
  • Return Complexity: Difficult returns for large furniture items

When Online Makes Sense

  • Budget Options: Basic furniture from mass manufacturers
  • Replacement Parts: Cushions, accessories for existing pieces
  • Research Phase: Initial browsing before showroom visit

Business Policies & Customer Support

Warranty & Service Policies

Manufacturer Warranties: All furniture comes with original manufacturer warranties

  • Lloyd Flanders: "Woven for Life" warranty program
  • Gloster: Premium warranty on teak and aluminum frames
  • Tropitone: Commercial-grade warranty coverage
  • Telescope: Comprehensive frame and fabric warranties

Local Service Advantages

  • Warranty Claims: Direct manufacturer relationships for faster service
  • Parts & Repairs: Local access to replacement parts
  • Ongoing Support: Maintenance guidance and care instructions

Delivery & Setup Services

Delivery Coverage: Southeastern Massachusetts, Rhode Island, and beyond

  • White Glove Service: Professional delivery and complete setup
  • Immediate Delivery: Most items available for next-day delivery
  • Seasonal Storage: Consultation on winter furniture care
  • Custom Orders: Special fabric and finish requests

Return & Exchange Policies

Contact Business for Details: Specific return policies vary by manufacturer and customization level. The Pimentel family works directly with customers to ensure satisfaction.

Dartmouth Casual Furniture: Balanced Assessment

āœ… Advantages

  • 70+ Years Experience: Unmatched expertise in outdoor furniture
  • Premium Brand Portfolio: Exclusive access to luxury manufacturers
  • Immediate Availability: Large inventory eliminates wait times
  • Personal Service: Andre & Nancy's hands-on customer consultation
  • 5 Large Showrooms: Extensive selection in room-like displays
  • Local Support: Delivery, setup, warranty service included
  • Customization Options: Fabric, finish, and configuration choices
  • Industry Recognition: Top 100 patio store for 10+ years
  • Generational Quality: Furniture built to last decades
  • Expert Guidance: Climate-specific recommendations for New England

āš ļø Considerations

  • Premium Pricing: Higher investment than mass-market alternatives
  • Limited Online Presence: Showroom visit required for full selection
  • Seasonal Hours: Reduced availability during off-season months
  • Geographic Focus: Primarily serves New England market
  • Brand Limitations: Focus on premium manufacturers may limit budget options
  • Decision Complexity: Extensive options may overwhelm some customers

Seasonal Considerations & New England Climate Factors

Material Recommendations for Massachusetts Climate

Best Materials for New England Weather

  • All-Weather Wicker: UV-resistant, handles temperature extremes
  • Marine-Grade Aluminum: Rust-resistant, winter hardy
  • Premium Teak: Natural weather resistance, ages beautifully
  • Poly Lumber: Maintenance-free, extreme weather resistant

Fabric Considerations

  • SunbrellaĀ® Fabrics: UV protection, fade resistance
  • Quick-Dry Materials: Essential for humid New England summers
  • Mildew Resistance: Important for coastal Massachusetts locations

Seasonal Care & Maintenance Guide

Spring Preparation (March-May)

  • Inspection: Check for winter damage, tighten hardware
  • Cleaning: Deep clean all surfaces, treat teak with oil
  • Cushion Care: Air out stored cushions, inspect for damage

Summer Maintenance (June-August)

  • UV Protection: Use umbrellas, rotate furniture position
  • Regular Cleaning: Weekly maintenance prevents buildup
  • Fabric Care: Immediate stain treatment, proper ventilation

Fall/Winter Storage (September-February)

  • Aluminum/Teak: Can remain outdoors with covers
  • Wicker: Store in covered area or use protective covers
  • Cushions: Store indoors in dry, ventilated area
  • Hardware: Lubricate moving parts before storage

Industry Recognition & Professional Partnerships

šŸ† Top 100 Patio Store Recognition

Dartmouth Casual Furniture has been recognized as one of the Top 100 Patio Stores in the Country for the past 10 years, a testament to their exceptional service, product quality, and customer satisfaction.

Manufacturer Partnerships

Authorized Dealer Status

  • Lloyd Flanders: Premium authorized dealer since 1995
  • Gloster: Listed as official Massachusetts dealer
  • Tropitone: Commercial and residential authorized dealer
  • Telescope Casual: Long-standing partnership
  • Kingsley-Bate: Premium teak furniture specialist

Industry Certifications

  • BBB Profile: 24+ years established business record
  • Corporation Status: Formally incorporated business entity
  • Professional Associations: Industry trade organization memberships

Business Credentials

Family Business Heritage

  • Founded: Early 1950s by the Pimentel family
  • Current Ownership: Andre & Nancy Pimentel (since 1995)
  • Business Evolution: Grew from wicker importer to full-service dealer
  • Location Stability: 709 Dartmouth Street for 70+ years

Market Recognition

  • Regional Leader: "One of New England's largest wicker and patio furniture stores"
  • Customer Loyalty: Multi-generational customer base
  • Competitive Standing: Consistently ranked among top patio retailers

Frequently Asked Questions

Product & Pricing Questions

What makes Dartmouth Casual Furniture different from big box stores?

Dartmouth Casual Furniture specializes exclusively in premium outdoor furniture from manufacturers like Lloyd Flanders and Gloster, which aren't available at big box stores. Their 70+ years of expertise, immediate delivery from large inventory, and personalized service create a completely different shopping experience.

Do you offer financing options for furniture purchases?

Contact the store at (508) 999-6775 for current financing options and payment plans available for qualifying purchases.

Can I customize furniture fabrics and finishes?

Yes! Dartmouth Casual Furniture offers extensive customization options including fabric selection, frame finishes, and configuration choices. Andre and Nancy can guide you through available options during your showroom visit.

Service & Delivery Questions

How quickly can furniture be delivered?

Due to their large showroom inventory, most furniture is available for immediate or next-day delivery. Custom orders may require additional time depending on manufacturer specifications.

Do you provide white glove delivery and setup?

Yes, professional delivery and complete setup service is included throughout their service area covering Southeastern Massachusetts, Rhode Island, and beyond.

What warranty coverage is included with purchases?

All furniture includes original manufacturer warranties. Premium brands like Lloyd Flanders offer "Woven for Life" warranties, while others provide comprehensive frame and fabric coverage. Dartmouth Casual Furniture assists with all warranty claims through their manufacturer relationships.