Executive Summary

Bottom Line: Ashley Store North Dartmouth is part of North America's largest furniture retailer, offering competitive pricing and extensive financing options, though customer service experiences vary significantly by sales associate and delivery can be inconsistent.

Ashley Store North Dartmouth represents the largest furniture store brand in North America and one of the world's best-selling furniture store brands with more than 1,000 locations worldwide. Located at 494 State Road, this Massachusetts location serves the greater New Bedford, Fall River, and South Coast region with a comprehensive selection of furniture, mattresses, and home decor.

★★★☆☆ 3.4/5 based on 45+ customer reviews

The store offers everything from budget-friendly options to premium furniture collections, with particular strength in sectionals, dining sets, and mattresses from top brands. The location carries many of the top mattress brands—including Tempur-Pedic, Sealy, Serta, Stearns & Foster—as well as Ashley Sleep mattresses, which offer superior comfort without the premium price tag.

Complete Contact Information

Contact Method Details
Address 494 State Road, North Dartmouth, MA 02747
Phone (774) 762-4642
Store Hours Monday-Saturday: 10:00 AM - 9:00 PM
Sunday: 11:00 AM - 6:00 PM
Website Official Store Page
Service Area North Dartmouth, New Bedford, Fall River, Fairhaven, Westport, Somerset, Freetown

Product Categories & Brand Partnerships

Living Room Furniture

Ashley Store specializes in comprehensive living room solutions featuring:

  • Sectionals: 3-piece to 7-piece configurations with various fabric and leather options
  • Sofas & Loveseats: Traditional, contemporary, and transitional styles
  • Recliners: Manual and power recliners, including lift chairs for elderly customers
  • Entertainment Centers: TV stands and media storage solutions
  • Coffee Tables & End Tables: Wood, metal, and glass options

Mattress Brands & Collections

Ashley Store carries many of the top mattress brands—including Tempur-Pedic, Sealy, Serta, Stearns & Foster—as well as Ashley Sleep mattresses. Every Ashley Sleep mattress is subject to more than 200 quality control tests.

Mattress Price Ranges (Queen Size):

  • Ashley Sleep: $399 - $1,299
  • Sealy: $599 - $1,899
  • Serta: $699 - $2,199
  • Tempur-Pedic: $1,699 - $4,999
  • Stearns & Foster: $1,299 - $3,499

Bedroom Furniture

  • Complete bedroom sets with coordinating pieces
  • Platform beds, sleigh beds, and storage beds
  • Dressers, nightstands, and armoires
  • Kids and teen bedroom collections

Dining Room Collections

  • 5-piece to 9-piece dining sets
  • Counter-height and bar-height options
  • Formal and casual dining styles
  • Buffets, china cabinets, and bar carts

Pricing Intelligence & Examples

Typical Price Ranges by Category:

Product Category Price Range Popular Models
3-Piece Sectionals $1,299 - $2,899 Altari, Nandero, Darcy collections
5-Piece Dining Sets $699 - $1,899 Rokane, Bolanburg, Greyson collections
Queen Bedroom Sets $899 - $2,299 Trinell, Juararo, Porter collections
Recliners $399 - $1,299 Yandel, Jesolo, McCaskill collections
Home Office Desks $299 - $899 Grayish, Starmore, Raventown collections

Current Promotions & Financing

Special Financing Available:

0% interest for 60 months on in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Minimum purchase may be required.

Note: Prices vary based on fabric choice, size, and current promotions. Contact store for exact pricing on specific items.

Local Competitor Analysis

Bob's Discount Furniture - North Dartmouth

Address: 53 Faunce Corner Mall Road, North Dartmouth, MA

Distance: 2.5 miles from Ashley Store

Comparison: Bob's offers competitive pricing and flexible payment plans, conveniently located off I-195 and US-6, next to the Dartmouth Mall. They provide free cookies, coffee, candy and ice cream while you shop.

Price Comparison: Generally 10-20% lower on comparable items, but with fewer financing options

Jordan's Furniture

Nearest Location: Avon, MA (30 miles)

Comparison: Jordan's Furniture is a Berkshire Hathaway subsidiary with eight retail locations in New England, known for experiential showrooms and entertainment features.

Price Comparison: Premium pricing, 15-30% higher than Ashley, but includes unique shopping experiences

Regal House Furniture - New Bedford

Distance: 8 miles from Ashley Store

Comparison: Family-owned furniture and mattress store based in New Bedford, MA. Since 1988, Regal House has served the local community.

Price Comparison: Competitive with Ashley on mid-range items, stronger on local service

Lowe's - North Dartmouth

Comparison: Limited furniture selection, primarily appliances and home improvement

Price Comparison: Lower prices on basic furniture, but extremely limited selection

Competitive Advantages

  • Largest Selection: Over 1,000 Ashley locations provide consistent inventory
  • Financing Options: 60-month 0% interest beats most competitors
  • Brand Partnerships: Exclusive access to Ashley Sleep and other proprietary brands
  • National Warranty: Service supported at any Ashley location nationwide

Customer Review Analysis

Positive Reviews Summary

"Luis was a pleasure to work with. Helped us decide on a couple items for our living room. Very knowledgeable and understood our needs. 10/10 would recommend Ashley Dartmouth."
"My husband and I Went to Ashley furniture in Dartmouth today. Isaiah was VERY helpful explaining all the details... Adam the store manager was also fantastic. These two gentlemen ROCK that store."
"Diamond was a Rockstar! She helped us find everything we need and she was so friendly and knowledgeable!"

Areas of Concern

"Ashley store in north Dartmouth is a terrible store to buy furniture. They selling broken furniture and saying they won't take it back or getting a refund. The store manager also hang up on your face."
"We ordered a dining set from them 5 weeks ago and it was a 3 week delivery. When the table arrived, it was the wrong set... Well it came in today and not only are 2 chairs missing but the men who carried the table in were completely reckless and scratched up the wooden floor."

Review Platform Breakdown

Platform Rating Review Count Common Themes
Google Reviews 3.4/5 25+ Sales staff quality varies significantly
Yelp 3.0/5 9 Delivery issues, customer service concerns
Better Business Bureau Various Multiple complaints Warranty claims, product quality
Store Website Mixed 15+ Individual sales associate praise

Business Policies

Warranty Coverage

Ashley Furniture provides comprehensive warranty coverage including: Limited Lifetime Warranty on all frames used in sofas, couches, love seats, upholstered chairs, ottomans, sectionals, and sleepers.

Component Warranty Period Coverage Details
Furniture Frames Lifetime* Material manufacturing defects
Recliner Mechanisms 5 Years Parts and labor (1st year), parts only after
Spring Systems 5 Years Metal fatigue and spring clips
Sleeper Mattresses 3 Years Prorated after first year
Ashley Sleep Mattresses 10 Years Defects in materials and workmanship

*Lifetime means normal useful life of the product under reasonable use.

Return Policy

Mattresses and Foundations may only be returned if delivered damaged or later found to be defective. If your mattress or foundation is delivered damaged, contact customer service within 72 hours of delivery.

  • General Returns: Items must be in new/unused condition with original packaging
  • Clearance Items: Final sale, cannot be returned unless damaged
  • Mattress Returns: Limited to damage discovered within 72 hours
  • Inspection Required: Ashley reserves right to inspect before refunds

Delivery & Setup Services

  • Standard Delivery: Contact store for pricing and scheduling
  • White Glove Service: Setup and packaging removal available
  • Service Area: 25-mile radius from store location
  • Delivery Window: Typically 1-3 weeks for in-stock items

Protection Plans

With an Extend plan, your indoor furniture, outdoor furniture, or area rug are covered for 5 years in case of accidental stains or damage. Your power bed base is covered for 10 years.

Pros and Cons Analysis

Advantages

  • Extensive Selection: Largest furniture retailer with 1,000+ locations
  • Competitive Pricing: Wide range from budget to premium options
  • Financing Options: 0% interest for 60 months available
  • Quality Mattress Brands: Tempur-Pedic, Sealy, Serta partnerships
  • Experienced Sales Staff: Isaiah, Luis, Diamond, Linda highly praised
  • Comprehensive Warranties: Lifetime frame warranty
  • National Support: Service available at any Ashley location

Disadvantages

  • Inconsistent Service: Quality varies significantly by sales associate
  • Delivery Issues: Reports of damaged/wrong items delivered
  • Limited Return Policy: Restrictive compared to some competitors
  • Quality Control: Some reports of defective merchandise
  • Customer Service: Mixed reviews on problem resolution
  • Assembly Issues: Reports of missing hardware and setup problems
  • Warranty Claims: Some difficulty with claim processing

Local Climate & Seasonal Considerations

Massachusetts Climate Impact on Furniture

New England's humid summers and dry winters require specific furniture care considerations:

  • Wood Furniture: Requires humidity control to prevent cracking during dry winter months
  • Leather Care: Summer humidity can cause leather to expand; winter dryness can crack untreated leather
  • Fabric Protection: Coastal proximity increases salt air exposure affecting metal components
  • Outdoor Furniture: Must withstand New England winters; storage recommended

Seasonal Shopping Advantages

  • Winter (Jan-Mar): Best clearance pricing on previous year inventory
  • Spring (Apr-Jun): New collections arrive, outdoor furniture becomes available
  • Summer (Jul-Sep): Peak moving season, good selection but higher prices
  • Fall (Oct-Dec): Holiday promotions, end-of-year financing deals

Care & Maintenance Guidelines

For Massachusetts Climate:

  • Maintain 30-50% humidity year-round to protect wood and leather
  • Rotate cushions every 3 months to ensure even wear
  • Professional cleaning recommended annually for upholstered items
  • Leather conditioning every 6 months to prevent cracking
  • Avoid direct sunlight placement to prevent fading